We want you to be completely satisfied with your purchase from Rivador . If for any reason you are not satisfied with your purchase, we offer a straightforward refund policy outlined below.
You may request a refund for products purchased from our website within [number] days from the date of delivery.
To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it.
Certain items may not be eligible for a refund due to hygiene or safety reasons. These items will be clearly marked on our website.
To request a refund, please follow these steps:
Contact our customer service team at [customer service email] within the specified refund period.
Provide your order number, the item(s) you wish to return, and the reason for the return.
Our customer service team will review your request and provide you with instructions on how to proceed.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within [number] days.
If you haven’t received a refund yet, please follow these steps:
Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank; there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at Info@Rivador.Co.
We do not offer exchanges at this time. If you wish to exchange an item, you will need to return the original item and place a new order for the desired item.
If you have any questions about our refund policy, please contact us at [customer service email] or [customer service phone number]
